Sony India — Mobile handset xperia m5 aqua

Address:	Lucknow, Uttar Pradesh, 226002
Website:	www.sony.co.in

Dear Sir,
Details of my device are as follows
Name: Rahul Singh
Phone nr:[protected]
E-mail:[protected]@hotmail.com
Country: India
Operator: Vodafone
Product(s):Sony Xperia M5 Aqua
IMEI nr:[protected]
Build number:E5663

1. I had purchased a Sony Xperia M5 dual Sim Mobile handset Model E5663 recently and this handset Is known to be water resistant as far as company claim says for 1 meter and 30 minutes.
2. Recently there was some problem with the handset for which I had visited the service centre and the handset being in warranty the service centre repaired my handset and later informed me that there was some problem with the motherboard which has been changed, until and unless now there were no issues on part of working but some problem persisted with the touch panel, which was said to be mended after the repair process.
3. Within 2 days after taking the delivery the handset again had some issues with the touch panel, for which I again visited the service centre after sometime, now here after checking the handset I was informed by the service representative that the back panel of the handset was slightly open due to which the handset had ingress of water and he straight forward started laying the blame of such an issue on me, claiming that I was responsible for the damage caused to the handset. He informed me that the handset has wear and tear issues which was done by me with intention to damage the handset due to which the warranty is null and void.
4. Here I would like to inform you that there was no such thing or damage as claimed by the service representative, on the handset and the opening of back panel for which the ingress of water was being claimed was not even visible with the naked eye, and even if there was such an opening it is fault of asc representative that he left such sensitive point open at the time of service.
5. After being traumatized by the concerned people I put forward the issue on email towards the representatives of the company, later for which I received a phone call, where I was informed that the ingress of water was from the lower end of the handset that is the usb port, now here to according to the terms and conditions of the company, if at any point of time accidently if the handset gets in contact with water the customer needs to make sure that the handset is not in any situation connected to the charging point, and the handset should be shaken properly and made sure that the port has been dried off, before charging again.
6. These stories are only being built up to not provide with the warranty claim, and all such claims on part of company is just a cooked up story which changes every time, I have made sure that all situations and conditions are met properly on my part as per company norms still the company is refusing to provide me with claim and proper response to my query, I would like to get the right and justice delivered on my part or else I would have to take such issue further until I get justice.
i want either a refund and compensation of mental trauma that i have been through for the past 1.5 months or a valid replacement with apology