[Resolved]  Sony India — Mobile Over heating ad camera hanging

Address:

Chennai, Tamil Nadu

I have Purchased a Sony Xperia C6902 at Poorvika Mobile World, No 525.Thiruvotriyur High Road, Near Pandiyas Hotel, Old washermenpet-21 on 29.10.2014. My IMEI : [protected] and its cost is Rs.32000/=. I have started using it from 1.11.2014 only. Even my sim is activated on same date only. You can check and verify it. While using this set, it gets automatically HANGED, CAMERA IS BLINKING AND MOBILE GOT OVER HEATED. On 7.11.2014 evening, I have went to Poorvika and told them these above mentioned complaints. They have told me for REPLACEMENT to visit the Sony Service Centre situated at Shop No.26 & 27, Prince Plaza, #73, Pantheon Road, Egmore, Chennai – 600 008. On next day (8.11.2014) around 8 p.m., I have went to Service Centre and I was shocked to see that the shop was closed and the next day was Sunday. So I was not able to go to the shop. So, again I have went on Monday (10.11.2014) for replacement. I have waited for long time to meet the Branch Manager and finally they said to me to come on next day. So, again I went on Tuesday(11.11.2014) and I was very upset that they have said that there is no possibility for replacement and they can repair the set only. Moreover for repairing they said that they are not aware of complaints, so they have to send the set to Head Office and it will take more than 25 working days. I was very regret to inform that these kind of activities from the reputed concern of SONY. So I kindly request yourgoodself for replacement. I herewith enclosing my bill copy and sonycentre service bill copy for your reference.