Sony India — Mobile phone.

Address:

Surat, Gujarat

Sir/madam, I purchased a Sony Xperia z3 compact on 16th January 2015. After a few weeks o[censored]sage a rubber part on the outer rim of the device fell off. I have attached a photograph of the same with this email. I don't have any clue as to when the piece fell off from the device. I did submit my device to the nearest service centre. They told me it is a faulty device and I should get it replaced from the store where I purchased the device. But did not receive a positive response from either. Now after 5 days he calls me up and asks for 9400₹. I expect Sony devices to be of the utmost quality. How can I pay for no fault of mine? Please look into the matter seriously. Eagerly awaiting your response. vipin jain Mobile no. [protected] Job ID no. W[protected]