[Resolved]  Sony India — mobile phone experia E3 SS faulty

Address:New Delhi, Delhi

1. Purchsed a sony experia E3 SS on[protected]Serial No-[protected]) from CROMA Kamla Nagar. 2. I gifted it to my father. He started using it after getting a micro sim from airtel store. 3. Within a day o[censored]se the phone started hanging. We made a call and it did not discinnect following which it hanged. The phone did not even switch off when tried to. 4. So we reported this problem to sony service centre(competent house connaught olace) and received 2 days. They reported that they had updated the phone software. 5. The same problem occurred next day and this time the handset was submitted at sony service centre(Dhanvi Communications Kamla Nagar). they again updated the software and returned the phone after half and hour. 6. But the problem occurred once again and the set was submitted at the service centre(Dhanvi Communications) for the third time. They returned the phone after two days reporting that there was a problem in motherboard. 7. The problem remained the same and this time the set was submitted to CROMA whose receipt i am enclosing with my complaint. 8. I expect a prompt action in this matter as i am experiencing a lot of inconvenience. 9. Having a good brand value i purchased a sony smart phone but my experience has been very disappointing. 10. Wating for a permanent solution. SHEFALI SHANKER 91-[protected] shanker.[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
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