[Resolved]  Sony India — Mobile Phone repair/replacement

Address:

Mumbai City, Maharashtra

I had purchased a Sony Xperia ZL mobile phone on 05-Jan-2014. Recently, the camera of the mobile was having a problem (black spot appears on the camera & pictures). I approached Metal Tech(Sony Authorized Service Center) for repairs on 04 September 2014. I was issued a job sheet (job number : W[protected] against my complain. I was told it would take 9 days to repair my phone. I visited them once again on 07 September 2014. They then informed me that the phone couldn’t be repairable and they would provide a refurbished (not new) Sony Xperia ZL in 4-5 days. On 17th September 2014, I was informed that they couldn’t find a refurbished Sony Xperia ZL, so they would give me a refurbished (not new) Sony Xperia Z within 2 days. During the course of this complaint, I found the behavior and interaction of the executives of Metal tech to be very insensitive, unapologetic and rude. Out of sheer helplessness, seek help from this forum in order to get my phone either repaired or replaced. My experience with the authorized service center of Sony has been very dismal.