Sony India — Mobile Zperia Z Ultra C6802

Address:

Satna, Madhya Pradesh

I had purchased Mobile phone Sony Xperia Z Ultra C6802, sl no[protected] from M/S Heera Telecom, Satna, under Bill bearing sl no. 4555 dated 26/01/2015. After use of around one and half month the phone became un-operational. It did not get booted ( Started). I went to the shop on 13/03/2015 from where I purchased it. Sony customer care personnel available at the shop attended the phone and told that with in half an hour the phone will become operational, but it did not. Again I went on 17th March, got reply from the shop keeper and the personnel of Sony customer care that it will further take time. I went their 5 times and every time I got the same reply. I don't know how much time it will take to put the mobile operational. I had good faith on Sony's product, so I purchased the Mobile Phone. During selling of product your people talks very sweet, but on problem, their language and response get changed. I purchased the phone by paying Rs. 21200/- and that did not work for one and half month. It has forced me to change my opening about Sony's product. To retain my faith on Sony's product as well as on after sale services, I request you to please arrange replacement of the faulty set as early possible.