Sony India — New Bravia TV Not Working!!!!

Maala Malhotra

from Gurgaon, Haryana

Address:

Gautam Buddh Nagar, Uttar Pradesh

VERY BAD EXPERIENCE - DID NOT EXPECT THIS FROM SONY With deep disappointment i am sharing this - We bought Sony LED Bravia model No KLV-40R452A on 27th Oct 2013. In just a year and a half, In March 2015 the TV stopped working!!! The Sony Service Center repaired it and gave ti back on 18th March 2015. Today just after 3 Months the TV is not functioning again because of the same problem. We spent 53K to get the best Brand. If this is the experience with so called Best Brand Sony then i am greatly disappointed. I would urge for the company to kindly REPLACE the TV Set to avoid further bad experience and negative publicity. Please do let me know how Sony will help us in this. @25TH AUG: AND THE EXPERIENCE CONTINUES TO BE MORE PATHETIC!!! After patiently waiting for over a month for the TV to get alright we finally received the TV on 12th Aug 2015. On 18th Aug the TV crashed once again because of the same issue. So even after a month of depriving us of a TV the PROBLEM WAS NOT RECTIFIED. The TV has been sent back once again and this time with no replacement or any idea how long it is going to take to get it corrected!!! My question is DOES ONE EXPECT THIS FROM A PREMIUM REPUTED BRAND LIKE SONY? If the consumers interest and reputation is of any concern - WE SHOULD BE GIVEN A NEW TV SET.

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Comments

mohammadgs

Dear Sir,

I have faced panel issue with my Sony tv as well. It came just 13 months time and only use of 8 months.
BRAVIA Model: KDL-32W670A IN5 bearing Sr.no : 2804124.

I AM CHASING SONY INDIA SINCE 2.5 MONTHS BUT THEY REALLY DONT CARE and
STILL its not replaced. They are asking almost 60% of TV price
(rs.15500) for replacing panel and their cost is very high.

SONY quality is really gone down and their customer care is really
pathetic. I WILL NEVER EVER BUY SONY PRODUCT AS THEIR QUALITY IS POOR
AND IT BECOME BIG HEADACHE TO ME

We spent high price to get the best Brand. If this is the experience with so called Best Brand Sony then i am greatly disappointed.

Please help me.

regards,
mohamamd ghouse
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