Sony India — New defective handset

Address:

Faridabad, Haryana

I purchased a Sony XPERIA E3 Mobile having Serial No. HFR025 ([protected] from Vijay Sales, Crown Plaza, Sec 15, Mathura Road, Faridabad on 15.03.2015 with a condiretaion of Rupees 9, 990/-. On 17.03.2015 I experienced some problem with the set like disturbance while talking, call drop, vanishing of display etc. On the same day I visited the dealer, the staff there checked and did something with it and said its ok. The Manager there told me that if I came across any problem later on he shall replace the mobile. On the next day, I didn't receive calls as the calls were not getting through my cell. On reaching home from the court, my family was disturbed as they tried to call me several times but the cell indicating switched off. In the evening phone completely hanged. I again rushed to the dealer and requested for a replacement but it flatly refused to do so and told me that once sim is inserted, it can't be replaced. I have handed over the mobile to the dealer and came back. I need the refund of my amount or else, I have ti initiate legal action against the Company.