Sony India — No support related demo and instlation

Address:

Lakhimpur Kheri, Uttar Pradesh

Dear Sir / Mam unfortunately i was purchased a sony home theatre bdv e 3200 on 23rd march 2015. i was raised a Request for installation and demo and rerefrence no is 24616023 i was called many times to your lucknow customer service cell but no satisfactory answer i found. today at morning when i was called again, he provide me a cell no. of service engineer..i was call to him and he told to me to pickup him to my own car. i picked him at lakhimpur which is 30 km from my residence.anyway after reached at my home he ask to me that he don't know about home theater and my lucknow service cell not inform me about installation and demo of home theatre. what is this ? i was waiting for 3 days(on leave) for installation and demo and your service engineer ask to me i have no knowledge about home theater. now i feel that i have make a big mistake to purchased a brand sony. will you help me please. yours Push pendra pal singh [protected]