[Resolved]  Sony India — Non availability of spare part & non delivery of replacement

Address:

New Delhi, Delhi

On 12th of May I complained that my Sony Bravia 46" is not working. The TV was purchased on 31st Dec 2010 & extended warranty has expired on 31st Dec 2013. The engineer came from AP Networks, Sony's service center, & said board needs to be changed and he will check if spare part is available. When there was no response from them for 10 days we called to find out status and were told spare part is unavailable. We reminded them that Sony is contractually bound to supply spare part for 8 years. They called back asking us to send our purchase papers so that they could forward them to Sony. On 26th May I sent the papers to them, thereafter which on 27th May I got mail stating Sony will replace the TV for cost of spare part. On 28th when I sent DD as mentioned by them to AP networks I was informed I have to send an indemnity letter also, cause of which we had to make another trip to AP Network on 29th to submit draft with letter. After that we have been calling Sony call center to ask status but do not get any proper response. All emails are responded with an Auto-response with a reference number. We are informed by call center that Sony has given approval for replacement while AP Networks tells us approval is pending. Every time we call Sony Call center we are promised a call back on status which we never receive. Today it is 30 days since my 3yr old TV stopped working and Im still waiting for service from Sony India!!