[Resolved]  Sony India — Pending replacement

Address:

Pune, Maharashtra

I am Abhishek Kumar from Pune. I had submitted my phone (Sony Xperia ZR IMEI No: [protected]) for repairing purpose (screen cracked) at Aradhya Enterprises, the authorized repairing center for Sony Mobiles in Pune.

The mobile had been given for repair on the 8th October 2014 as mentioned in the below attachment. The analysis was that phone cannot be repaired and a replacement needs to be initiated. The service center asked me to pay 50% price of the mobile (Rs 11500) for replacement. The mobile was promised to be delivered within 15 days of payment (verbal confirmation).

Unfortunately, I have been calling the service center from 29th October 2014 for the status of the replacement mobile. The service center asked me to wait for a week more for the status. This wait has been extended to a month now (till date) and there is no concrete word on the status of the mobile, let alone me getting that.

After pestering the service center for a long time (very unfortunate that I had to go through such begging for my own paid mobile), they came up with a strategy to provide me a used mobile as a replacement for the new mobile I was to receive(the same model) on the 25th Nov 2014, which I declined to accept(after all what kind of deal is that!!!). Further aggravating my pain, they have provided me with a temporary mobile for usage, diminishing all hopes of receiving the replacement any time soon.

Sorry for this detailed explanation, but it was to drive home the point of what experience SONY INDIA is providing to its customers who have invested in the brand. From 8th Oct 2014 till date, I have spent so much of time (I have lost the count of time!!!) shuttling between my office and the customer service center. Also I feel so sorry to see the disheartened faces of the customer center executives on seeing me, like the looks when having an unwanted guest.

I am out of clues on what to do regarding my replacement mobile. The only option which seems to be remaining is to get back the money which I paid for replacement and the mobile and invest it in some other brand which may be more TRUSTWORTHY and CUSTOMER SATISFACTION oriented. Expected the same from SONY, but sorry to be proved otherwise.

As a part of a last redemption attempt, I am trying to put my experience before you, please let me know in case you can help me out of my current situation. After spending 38k+, i have ended up using a used Sony WT19i. What options do I have??