Sony India — Phone Screen Cracked due to overheat, company not replacing the handset

Address:

Dehradun, Uttarakhand

My Sony Xperia Z2 has developed self-crack on it's front display. I took the phone out from my front pocket and was shocked to see that display has developed self-crack. When I took the phone out of my pocket it was very hot and maybe due to heat the phone glass got cracked. Thankfully the phone battery didn't blast in my pocket otherwise I would have suffered so much. The glass is not broken from outside but it has developed some sort of crack (hairline crack) in the centre of the display because of which touch is not responding. I visited your Dehradun service centre but they refused to accept the phone even though it is still in warranty. I researched over the internet and found that many user faced same issue and your Z series is having this problem but luckily there phone were replaced for free. I am a loyal sony customer from last 4 years and used many sony phones in the past so hope Sony will not disappoint me. Please tell me how can I get my phone repaired/replaced. Warranty of the phone is valid till 19th August 2015 Here are links of some of the posts of the user who faced similar issue http://www.xperiablog.net/2013/11/08/sony-will-repair-certain-cracked-displays-f...⇄ http://www.gizmobolt.com/2014/05/31/xperia-z2-self-cracking-screen-issue-spotted...⇄