Sony India — Poor After Sales Service Support

Address:

East Singhbhum, Jharkhand

I Registered a complaint 0n 27th Jul for my LED TV (Sonay Bravia EX520 4o inch) as ther were some issue with the video card and the video was not coming through. Other features such as audio, video-audio playback through usb port etc were working absolutely fine. The service person from SOny service centre (Fortune-Jamshedpur jaharkhand) came and said that video card needs to be replaced and he took away the video card to repair it. On 28th he came with repaired video card but after replacing it the TV didn't started itself. He didn't had any clue as to why this problem was arising so he insisted that we will need to take the LED tv to service centre. ON 28th JUly 2015 only he took the TV to service centre and from that day till today 3rd august neither I have received any update on the problem in TV nor they service centre people pick up any calls. I have called up their inchrage personally 4-5 times, registered the complaint online on sony 4-5 times but the only thing I get is consolation. Moreover the service centre people were not providing me the job number and they delayed the same and provided on friday. 31 July.THis is absolutely weird on part of big name such as sony. Moreover the behaivor of service centre person was not decent towards the customer, he said that the person responsible is not there in office and he is not supposed to answer to any query raised by me. Sincere suggestion to sony please shut down all your operation if you cant guanrantee a smooth service experience