[Resolved]  Sony India — Poor customer service. Faulty product

Address:

Bangalore, Karnataka

I purchased a new Sony Xperia M 4 months back. It worked good for 2-3 months. And then in last 1 month I have been to service center 3 time already. Ist time display went off. 2 nd time network went off and 3rd time the speaker went off. 3 times within a month. Now my phone is for service for no sound. I am going home tommorow so I requested a standby phone. Sony has a policy of giving a standby phone. But they are saying they have only 25 sets and none of them is available now. When I said it is your policy, the CSR rudely said it is not available right now and we can't do anything now. So now I have get my phone back, come back from home and again give it for service. That will make it 4times to service center in a month! I requested for a replacement for the product as it has gone through all kind of possible faults(display, network and sound) with 4 months of purchase, which they declined without giving any reason. I need a replacement of my product.