[Resolved]  Sony India — Poor Quality Product - Bravia TV Model KDL-40EX520 IN5 SerNo. 2421660

Address:

Mumbai City, Maharashtra

Refer to my complaints regarding Sony LED Bravia tv as registered vide ur customer care with following reference nos. :- (a[protected] (b[protected] (c[protected]. Sir, I, abhay Kumar srivastava, bought Sony LED tv, the purchase details r as follows- (a) model - KDL - 40EX520 SER NO. 2421660 (b) Date of purchase 19 Feb 2011 (c) dealer - variety hall agencies, tulsi mall, mount road, Coonoor, near ooty - 643102 2. The LED panel went defective in Jan 2012 and was replaced under warranty on 10-04-12 at Visakhapatnam (job card no. HS[protected], BY SS Agencies, Visakhapatnam(contact details [protected]/[protected]). 3. The replaced LED screen also went defective and was replaced again on[protected]invoice no. J2/FY12-05/000341 Dated 26-05-12, by SS Agencies, Visakhapatnam). 4. Again my tv has developed the same defect on 27-06-14 at Mumbai ( complaint reported vide Sony request no. 19778024,[protected] and 19953578.). The service engineer from your Authorized Service Centre M/s. Aar Vee Infoservices recommended replacement of LED panel with a repair estimate of Rs. 21, 257/-. 5. My grievance is that why a High Quality Sony tv worth RS 70000 go bad every year. Yes, its a electronic eqpt and hence could fail. My question is why the same component goes bad every time even after replacement. I suspect the the quality of replaced component and my specific piece of tv is of substandard quality. I request the company to re-look into the recurrent defect of ny TV and carry out a detailed technical analysis and audit. It is a clear cut case of POOR QUALITY product and i want my tv be repaired / replaced free of cost. It is requested that following information be provided to us:- (a) Details of total nos. of KDL - 40EX520 SOLD FROM 19 feb 2011 till todate. (b) Total nos. of complaints regarding LED panel failure during the above mentioned period. (c) LOT No. of REPLACED LED panel in my case and total nos. of LED panel FAILURES in the same lot from Jan 2012 till to date. 6. I would also like put on record the telephonic communication with following Sony Representatives, whose sole point of argument is based only on the financial expenditure likely to be incurred by Sony Coy in getting my TV repaired by the coy. These gentlemen are not willing to accept that my TV has turned out to be a rogue piece of equipment and needs replacement:- (a) Mr Allwyn Buthello ([protected]) - Officer-Customer Relation – West (b) Mr Rawal ([protected]) - Technical Head - West (c) Ms Reema Parvi - Officer -Sony Service Centre M/s. Aar Vee Infoservices 7. As a customer i am very aggreived with the Sony company's attitude in handling my UNIQUE sequence of recurrent defect. Regards Abhay Kumar srivastava B 19, NOFRA, Near RC Church, colaba Mumbai 400 005 Mob [protected]/ [protected] /[protected] email [protected]@gmail. com [protected]@sify.com Awaiting for suitable action,