Sony India — Poor Quality Vaio Laptops

Address:

Gurgaon, Haryana

I had bought Sony Vaio Laptop Model No. : SVF14216SNB on 30/07/2013. After 1 year of my purchase the hinges (through which the upper body is attached to the lower body) became tight. Ideally the hinges would become loose with time but it happened the other way. Both the hinges got tighter day by day and one fine day while I opened the laptop, the right hinge broke from the lower body and came out. Because of the tightness of the right hinge the left side of the upper body panel also broke. The right hinge is so tight that it cant be opened with a plier. The left hinge through which the upper panel is working is now working the same way. I made a complaint to Sony India in writing about the manufacturing defect of the hinges. Complaint Number:[protected]. After about two months of making numerous phones and emails to Sony India I got a call from them. I went to Sony India Delhi Office to get the Laptop repaired where I met Ms. Amrita Singh. Ms Amrita Singh completely denied the fact that the laptop has broken because of the manufacturing defect and refused to repair it without paying a cost of Rs. 12191/-. I have shown the Laptop to a number of service engineers outside Sony and they all have confirmed me that the Laptop has manufacturing defect. Please advice how should I proceed further.