Sony India — Poor Response from Service Centre

Address:

Thiruvananthapuram, Kerala

I have been a loyal Sony customer for many years now. I brought a 40 inch SONY EX52 LED TV in 2011. Recently the panel became reddish with pictures overlapping.We informed the nearby service centre-MADONNA SALES & SERVICE.A technician came and diagnosed that the panel is faulty and needs replacement. We confirmed the order a month back.The panel has not been replaced yet.In fact they are yet to give us even a proper job number. We have contacted them multiple times and the response has been pretty poor.Their staff does not show any concern for us and we get the feeling we are at their mercy rather than the other way round. This has not been our first bad experience with this service centre and they are soiling all the goodwill we have for your Company. Kindly see what you can do to improve your service because if this doesn't improve WE ARE SERIOUSLY THINKING OF MOVING AWAY FROM SONY AND BUYING ANOTHER TV. N SUDHAKARAN [protected]