[Resolved]  Sony India — Poor response from Sony Center (Camera Model No- DSC-WX200/SCE32)

Address:

Jharsuguda, Odisha

Dear Sir/Mam, It is disappointing and painful for me to write complain against Such Branded Company. I am one of the prominent customer of your reputed Organization having Laptop, Television, Camera etc all of Sony brand. But Camera (Model No- DSC-WX200/SCE[protected] which I bought last year in the month of September got damaged (LCD broken and camera switch broken) though I argued with Sony service centre that it is not physically damaged since uper cover was intact and internal LCD got damaged which was declared Physical damage by Service centre, even though there was not even a single scratch on the camera still it was declared as Physical damage. I accepted the same and submitted my Camera for maintenance at Sony Service Centre on dated 12 July 14 at Happy Care Services Nayapalli, Bhubaneswar Odisha and was assured that it will be rectified soon.Surprisingly no response I got from Service centre even till today. I enquired the same on around 25 July and got the reply that they will get back to me within half an hour but still I am waiting for that half an hour. Today morning at around 10:30 am, I again tried but all phone numbers were found switch off. I am writing this complain after so many try since I live in Jharsuguda Odisha and it is not possible for me to go again and again to BBSR to see them personally. Such type of Service from SONY was not expected and it s forcing me to rethink in future to purchase any product from SONY. Hope for positive response from your side. Regards, Amit Kumar Pandey Assistant Manager- Human Resources Sesa Sterlite Ltd Jharsuguda Odisha 768202 Mob No- [protected] Email Id- amit.[protected]@gmail.com