Sony India — Poor service and Exorbitant repair costs

Address:

New Delhi, Delhi

Dear sir, My Sony TV ( model No KLV-40S550A size 40") service complaint registered on 22Feb 2015 at authorised sony call centre was picked on 25 Feb 2015 by star electronics( job no J[protected] community centre, Naraina Vihar, Near C block Gurdwara, New Delhi. Yesterday i.e. on 05 march after 11 days I have been informed it cannot be repaired and needs the screen to be replaced at a cost of 18, 000/- plus . I am totally disappointed at the slow service provided absolutely no update or follow up and now the exorbitant cost being quoted which was exactly what I was fearing and i had mentioned in my mail to the customer care cell. Kindly let me know if service costs are so high what is the rational of services being provided by sony ??? This has been the standard response whenever I have had any Sony appliance repaired at any of your service Centre. Kindly let me know if I can be provided a reasonable cost for the repairs to be carried out so that my TV can be finally repaired as the current repair cost does not make it viable to carry out the repairs . Warm Regards Rajnish Handa [protected]