[Resolved]  Sony India — Poor service, management no response very lazy and unethical service

Address:Lucknow, Uttar Pradesh, 226012

Dated: 10/12/2015 Complaint Filed: 8/10/2015 Service Centre : Lucknow I have bought sony headphones Sony MDR-ZX310APL (Rs. 2190/-) from lucknow and the bad thing happened after 11 months my headphones' one side stopped working even worse thing happened was they were under warranty. I had no idea i will be facing much more trouble with warranty. Since 3 months I have been listening a lot of mistakes, lies and poor unsatisfactory response from service centre, customer care and even senior executives. I have been waiting for replacement. Replacements did arrived but of different model number (service centre mistake). Then from NOV, 2015 onward i called them for refund status and they responded me with an offer of buying comparatively cheaper headphones and will refund me the remaining amount because they product is no longer in stock and discontinued. SO i declined the offer and they said the refund of the product will be made.They collected my ID and told me it would take 10 days for approval and refund. After no response from the service centre after 15 days i called back and they presented me with a new offer that i can exchange my old product with new (MDR- 450XB) and better model. they promised me a refund but new offer was made. Since then I have been waiting coz i declined the offer. During this waiting period I called on toll free no. and there was a lot inconsistency regarding product status. Customer care is poor, and they don't know anything other then a, "please wait patiently sir " response some were ready with bitter response and accusing me over on phone and they would disconnect call out of frustration. They don't know how many months or days it may take and until then I can just sit and wait and they can't help me. I had words with service area incharge and other senior officials but no one would reply with something satisfactory all they have been doing is tackling with lies and false promises of call back from there end. Job Sheet Number: J52495604
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Dec 25, 2015
Complaint marked as Resolved 
i got my check after 130 days. but poor service poor staff attitude no customer satisfaction . I have to go to service center a lot of times they didn't call me and it was a poor experience just for a headphone replacement. i would suggest to not buy any product again and make a difference
Sony India customer support has been notified about the posted complaint.
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