Sony India — Poor Service Support

Address:

Navsari, Gujarat

I have brought Sony Xperia Z2 Mobile Phone. Somehow after sometime my USB Cap has been broken. I approached to authorized service center in Navsari, Gujarat i.e. D.C. Service. They have logged a ticket with ticket id: [protected] dated 11-Apr-2015. Job No is W[protected]. They said it should be on chargeable basis, so I also gave 500 Rs. in advance. Within two months, they have never notified me or approached me single time. I called back three times and went to service center after confirmation that part is arrived. But after reaching to service center, every time after searching parts in center, they denied that still part is not arrived. Still I have not received the part after two months.