Sony India — Poor sevice offered to repair my sony lcd tv

Address:	643212
Website:	SONY INDIA CARE.COM

Sir,
1. Refer job no.: j60641415 regarding repair of sony lcd tv klv-22bx320in[protected] at digitek computer services, sony authorized service centre. Ooty, the nilgiris, tamil nadu.-643001.
2. I had procured a sony lcd tv from murugan metal mart, gudalur on 10 mar 2012. The tv set developed some technical snag for which i had given it for service to digitek computer services, authorized service centre in ooty through the authorized service dealer on 18 feb 2016. I was told that the board had to be replaced and i had to pay for the same as the warranty period as expired.
3. Its been two months now and i am sorry to say that the services provided by you is worst to say the least as i had to call up the service centre a number of times for which the standard reply which i got from mr.Senthil, service manager in sony service centre, ooty was he will be delivering the tv within two days.
4.I had lost my cool a few days before wherein i ended up calling your customer care for support for which they demanded the job number.I contacted mr.Senthil, your service manager for the job no for which he requested me not to forward any complaint to you by citing some mistake on his part in the wrong delivery of the tv board.
5.Today i got a call from murugan metal mart, authorized dealer that my tv has reached them and will be delivered soon. My dad had called up mr.Senthil requesting him to install the tv at my home and that he will pay the service charges for the same.
6. Mr.Senthil who is the your service manager flatly declined the request by stating that out tv was not under warranty. When questioned he started abusing my dad using unparlimentary words that are not expected from a person who holds the position as service manager of a reputed company. He even ended up challenging my dad to lodge a complaint against him and the firm.
7. I have been particuar in purchasing all items from sony even my mobile phone. I had a lot of trust in your products. I do agree that an electrical item may develop a technical snag. But i am not able to digest the callous and indecent approach of your service personnel. I have decided not to procure any of your items hereafter and will strongly advise my friends against purchasing your items in the future.
8. I would suggest you to recruit and train your staff properly on how to deal with customers or else all the fame and glory you have earned after putting in all your efforts will go to waste. Better to have a retrospection and take things on stock or else your firm may face tough times ahead.
9. I am badly hurt and am contemplating to lodge a complaint regarding your poor services in a consumer court.

Regards,
N.Vibin kumar