Sony India — Provided Faulty HIFI Audio System

Address:

Bellary, Karnataka

Hello, I am a privileged customer of Sony since I own all the consumer products of your brand. I bought a new HI FI Audio system model: MHC-GZR-5D, dated 27th Jan 2013. After buying, within a month it started problem like it was not at all switching on. And with in 8 months, 4 times it was given for service (Twice it was taken to service station and twice they came home and got it repaired and I have all the details with me). And now since from one month it is lying in service station and no one is taking the responsibility. My parents are old and I stay in Bangalore. I do not want that set back. Request you to please replace the model Or replace with a higher model and I am ready to pay the remaining extra money for it. But I dont want this set back wich is already scrapped by Sony service people. I am deeply disheartened by Sony's service. The shop which I purchased was Prabhat World. He cares hell after the product is purchased. The ultimate sufferers are the customer like me. I request you to take this issue and do the needful Many Thanks, Vasanth Paul J S/O S.P. Jayaseelan.