Sony India — Ps3 stuttering

Address:

110088

Hello,
I gave my ps3 for checking on 8th of october, and after 2 days got a call from the service center and they asked a rs 11000/- dd from me. I asked them to please set a reasonable amount for it as the problem is faced by many ps3 users worldwide but they said nothing and hanged up my call. Then i called the sony service toll free number and manged to talk to the manager somehow. He was such a rude person. He also refused and told me to pay 11000. They think that money grows on tree.
At first they want us to buy ps3 for 20000
Then buy games at rate of 3000 bought 10 of them = 30000
Then they want us to pay a premium of 11000 rupees to get it repaired (The problem is faced worldwide)
The total sum = rs 61000
They think that we are money making machines they don't understand the value of money.