Sony India — Re: Complaint Against SONY MOBILES INDIA

Address:

New Delhi, Delhi

Dear Sir, This s to bring to your notice that the problem I am facing with the mobile I purchased (sony xperia). It is a bad selection I made I guess, it is a bit of a harassment from the service I get. I really regret of selecting sony as a brand for mobile. I have been using so many sony products in the past and I selected mobile phone for the first time. Sony xperia t2 ultra dual purchased for an amount 24360/- + taxes and other charges paid for accessories and covers. serial number[protected] imei no:[protected] model d5322 black It’s a high end phone of sony xperia, purchased on 22.04.2014(bill copy included), I didn’t use for more than a month…. It is really a torture. First it was having the hanging problem and heating up while taking the pictures, I was on the tour and it really created so much mess for me, problems like in call dropping and restarting itself and heating up while taking pictures. Just after a month it fall from the bed and got the screen broken, really very bad quality of glass used for the touch, the only upper glass was broken but I was forced to get the whole panel changed and had to pay around 8.5 k for the same by the service center, which I paid bill included for your reference, which it took again 1 month for whole change, but then there was another problem I faced only 1 sim was working out of 2, they again taken for the repair and I had to wait another week or so, they told me they are changing the sim tracer and I visited again and found the same problem with it, so submitted again and now it has to be mother board change which I guess take another month now.. every time I call the service center I was told part not rcvd yet, waiting…. waiting and still waiting…is this world class company service…. REALLY SHAMEFULL !!! You tell me is this what a world class brand supposed to treat its customers. I really feel betrayed and harassed… not only the handsome money I paid to purchase this phone but paid for repairs as well. Even after paying more than 35k I don’t have the phone with me and no future of it. Please check in this matter and kindly get the phone replaced as everything in this phone has been changed and repaired. I only barely used for 1 month and I would request you to kindly get it replaced. Hope you will keep your brand name and in nice gesture help me in this regards. Kind Naveen Kumar. +91-[protected]