[Resolved]  Sony India — Recurring issue with my SONY Bravia LCD TV

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Bangalore, Karnataka

I had purchased my sony Bravia 32 inches LCD TV in 2009, model number is KLV-32V400A. In June 2012 I had a display issue for which I registered a complaint (complaint #[protected]. During this service an IC (T CON IC) in TCON PCB had to be replaced. I was very much unhappy that within 3 years of TV purchase that this issue happened. But accepted the charges and replaced the IC. Now again within 15 months I have the same problem. I have registered a new complaint (complaint #[protected] and the service technician says that the IC has to be replaced again. I am extremely disappointed and didnt expect this poor quality from SONY. I spoke to the service manager etc., they all say the typical answer that the IC is not within warranty, cannot guarantee electronic items etc. But this is unacceptable to me considering following points: 1) Every 15 months I cannot pay 1.5K to replace my IC and just accept the standard self safe guarded remarks on warranty. There is a much big quality issue that SONY has to look into and not deliver such a product/service 2) I had paid around 46K when I bought this TV originally and the ordinary cathode TV is running in my home town for years without a issue. 3) I went with SONY irrespective of other much less options available just for the quality, which is now being proven wrong. Summary: TV MODEL KLV-32V400A Purchased on 2009 Original complaint 10521728 Original complaint on June 2012 Original complaint serviced by Koramangala service center, Bangalore current complaint 22984048 I expect sony would look into this issue seriously, fix their quality and not charge the end customer for a recurring problem