Sony India — Reg display panel delay service

Address:

Chennai, Tamil Nadu

Hi sir, I purchased Sony KEL46EX720 on 15/01/12 and now the display of the tv is overlapping . I registered a compliant with customer care 19981038 and later an executive visited and stated the approx price value for display is 30, 000 but he didn't took up further since my residence zone is not under his service area so another guy from Clarity service centre annanagar came and given another approx value of 25, 000. since the value of both the guys are having big difference i once again registered a compliant to cusotmer care service request no 2017071 . At this stage susmita head service conatcted me and said that she will do the needfull then another guy called and said that the display cost will be around 40, 000 INR . On hearing this i really shocked with two things one is with the wrong price informatiions and another one is with the quality of the Product with such a good brand value . After several phone conversations with susmita it seems they have ended up in concluding by giving a oudated tv model KDL46W96A by paying a amount of 40000 INR . i cannot bear this huge amount since it is not my problem . Kindly note : I am totally stressed and netally tortured under the leadership of susmita. I need the exact model tv to be serviced or if replacement of tv is to be done then the tv should be of higher variant or of same model what i have currently. Velyudhan [protected]