[Resolved] Sony India — Regarding indisposed with Vaio's Service during Guarantee

Manjeet.Masoun

from Chandigarh, Chandigarh

Address:

Bathinda, Punjab

Dear Sir, I am Manjeet Singh from Punjab (City-Bathinda). I have purchased a Vaio Laptop whose model is VPCEB12EN and Serial no. is [protected] on 3 year ago. i have used this laptop 3 year unfortunately my experience is very bad with this product and also with Service center in Bathinda (ADEV ELECTRONICS 20 KRISHNA MARKET BIBI WALA ROAD BHATINDA - 151001 T:[protected]/ 2241757). when appx. 9-10 month guarantee was lefted then i was facing some problems i.e 1. Some time lining come on screen(LCD). 2. Speeker sound too much poor. 3. Some time when i try Turn-on the lappy but System won't turn on. in that case i had to remove bettry and agin try it. after 2-3 time repeating this process system able to start. 4. Some times DVD Writer unable to Read the Disk. i was got irritated from these problems because i had visited Vaio Service center (Bathinda) 10-15 times regarding these problems but as before they Recover the window and say everything is ok. but i didn't find my system well. as like this guarantee period finished but system is still facing these mentioned problems. after 3-4 month LCD unable to Turn-on when i go to service center they change the lcd and charged 8500Ra.(what was my problem?). after 6-7 month DVD writer stop work and after appx 1 year problem no. 3 arise and laptop totally unable to turn-on but only turn-on indication (Green light) glowing. Keyboard and Display aren't responding and Service center now saying there is Hardware problems may be motherboard failed to do work properly. then i bring my laptop back as it is and keep it on home from 4-5 month as it is. because i got too much irritate from this laptop and service center. if Service center solved these problems in guarantee period then i haven't need to repair my laptop. they didn't did their job well. now i was planning to Register a complaint against Service center but vaio's coustomer care suggest me to put a mail M/S Sony india. Please do needful and your eariler reply will be appreciated. Thank You! Regards Manjeet Singh +91-[protected], [protected] Guru Gobind Singh Nagar, St. no 10/1a, Bathinda

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

Nov 07, 2014

Updated by Manjeet.Masoun I have purchased a Vaio Laptop whose model is VPCEB12EN and Serial no. is [protected] on 3 year ago. i have used this laptop 3 year unfortunately my experience is very bad with this product and also with Service center in Bathinda (ADEV ELECTRONICS 20 KRISHNA MARKET BIBI WALA ROAD BHATINDA - 151001 T:[protected]/ 2241757). when appx. 9-10 month guarantee was lefted then i was facing some problems i.e 1. Some time lining come on screen(LCD). 2. Speeker sound too much poor. 3. Some time when i try Turn-on the lappy but System won't turn on. in that case i had to remove bettry and agin try it. after 2-3 time repeating this process system able to start. 4. Some times DVD Writer unable to Read the Disk. i was got irritated from these problems because i had visited Vaio Service center (Bathinda) 10-15 times regarding these problems but as before they Recover the window and say everything is ok. but i didn't find my system well. as like this guarantee period finished but system is still facing these mentioned problems. after 3-4 month LCD unable to Turn-on when i go to service center they change the lcd and charged 8500Ra.(what was my problem?). after 6-7 month DVD writer stop work and after appx 1 year problem no. 3 arise and laptop totally unable to turn-on but only turn-on indication (Green light) glowing. Keyboard and Display aren't responding and Service center now saying there is Hardware problems may be motherboard failed to do work properly. then i bring my laptop back as it is and keep it on home from 4-5 month as it is. because i got too much irritate from this laptop and service center. if Service center solved these problems in guarantee period then i haven't need to repair my laptop.