Sony India — regarding service center and handset

Address:

Indore, Madhya Pradesh

Hello, This is Himanshu, and I am using experia z1 and its under warranty til 04/04/2015. I have one problem with it that its has some scratches on its camera glass and because of that the pictures are coming little blurry. So today I went to Sony service center (active techno care at yashwant plaza near railway station) and had words with representative and she discussed with engineer named "Ashish" and he checked the phone and said it would be treated as out of warranty because it has few scratches on its outer body. I can send you the pics of the cell phone it doesn't has that too much scratches and hard damage. I asked that I don't want to replace it, can you only change the camera glass then he said this piece only be replaced and only camera glass can't be changed. Then he said that there is internal damage because of that we will consider as a out of warranty. So please tell me one thing that without opening the handset how he said that there is a internal damage. Is he GOD who can see the internal things. I don't know I want this problem fixed ASAP other wise I will go to consumer court and I will raise complaint against it. Contact me on -[protected] [protected]@gmail.com