Sony India — Regarding Sony LED TV installation

Saravanan San

Address:

Chennai, Tamil Nadu

Dear Sir /Madam, I bought a Sony Led 42 inch TV on September 2nd . I raised a requested for TV installation on 13th October . But for the next 3 days, there was no call from any installation team . So i called again to know the status, they again raised a new second ticket on 16th Oct . Still there is no response from anyone . I personally went to the Sony store where i bought the TV and the persons there are not even caring to listen my problem . This is not the correct way to handle a customer .And i will advice ppls not to buy any product from that sony center atleast . Address : Sony center saras multiplex no 13, 14 ramgiri layout velachery, tharamani road velachery, chennai My complaint numbers : 21509094, 21573309 my mobile nr : [protected]

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Comments

vikashbiku

from Tikaitnagar, Uttar Pradesh

sir i have purchased 32 inch led tv of sony on 12jan.2015, on 13 jan 2015 my installation service is assigned to onus service muzaffarpur, till date my product is not installed, for that i have made a call to sony customer care twice, every time they give me the excuse for that &assigned me new service i.d previous id was[protected], now as per talked with mr indra singh who is senior supervisior new job i.d is assigned[protected], and same is assigned to onus service muzaffarpur, due to installation team ignorance we are getting delay in use of product, as our warranty is also lapsing, we have purchased the product for the branad name sony.but we are not satisfied with the service of co.since whose 1st service is like this then how we will hope for the other service from co.so in my opinion co. is very loose in provding service to customer