[Resolved]  Sony India — Repair/Replacement of Xperia Z C6602 with in warrenty period

Address:

Dehradun, Uttarakhand

Dear Madam/Sir I bought Xperia Z C6602 vide Bill No 1882 dated 23.10.2013 from Xperia Store MANSHA ENTERPRISES Dehradun. I was astonished on the refusal of service centre to repair or replace the faulty phone. Visited the service centre on 09.06.2014 and got docket no [protected]. I gurantee and certify that my phone is not having any physical damage. But service centre told me that i may get new phone by paying Rs 15445 in place of above mentioned phone.Why The Front desk represetative at SMIlLE Service centre Dehradun who is not even of 20 years of age without any technical knowledge declared it physical damage. I my self Chief Engineer from Electronics discipline will prove it in the consumer form these non sense approach towards educated customer. She also told me that it will take 15 days after paying this much advance. How rediculous is this? I was told by your service centre representative that i may go to consumer court till the time decision come warrenty will be over is it still five month are left for one year and this is my hard earned money will not leave as there is no fault of mine. This is purely manufactoring deffects. So i humbly request you to get my phone repaired or replaced at the earliest. Thanks Satpal Chaudhary [protected]/[protected]