Sony India — replace PC card

Sir, That I had purchased one colour TV set of your company bearing the following specifications: 1) TV model No.: KV-DZ29M[protected] 2) Sr No. 6200043 That the aforesaid set is having technical problem since April 2015 for which I got it checked with your authorised service provider (Prompt Service Bhopal). A copy of the job card is attached herewith. The service provider of your company has pointed out the following problem in the set: 1) Replacement of PC card I requested for replacement of the same against cash payment for which I was informed that the same was not available with them. It is surprising that the company of such a good repute is not providing the parts of the TV set which are being sold in the market. Further on having telephonic conversation we are informed that we should purchase another set on 25% discount from the company. Sir, this is not the solution of our problem If this is the condition then we will have to purchase new TV set every time in case there arise any problem in near future. It is therefore requested to kindly arrange for the necessary part and get it repaired or provide us a new set of equivalent specification at the earliest. Thanking You