[Resolved] Sony India — Replacement of my Handycam Model no. DCR-PJ5E/BC E34, Sl.no.1793852

Pradip Dasgupta

from Kolkata, West Bengal

Address:

Hooghly, West Bengal

I have submitted my above set for repairing within warranty period to Neosa Electronics (P) Ltd. at 70/1/2, Gouri Bari Lane, Kolkata - 700004 (Sony Authorized Service Centre) on 14.10.2014 bearing Job no. J42409995. After about expiry of one month they took my consent over telephone for replacement of my set by new one bearing Model no. DCR-PJ6E/BC E34 due to non availability of spare parts. But till now they did not replace my Handycam as proposed by them in spite of my several follow up with Sony Customer Care over telephone[protected] dated 11.11.2014, 15.11.2014, 24.11.2014 & 27.11.2014. Every time I received false assurance from their end . Kindly look into the matter so that I can receive new one without any delay. Thanking you, Yours Faithfully, Pradip Dasdupta Mobile no.[protected] E-mail I.D. p.[protected]@yahoo.co.in

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Aug 14, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

Dec 30, 2014

Updated by Pradip Dasgupta Today Sony India has provided a new set as proposed. Hence my complaint should be treated as closed.