Sony India — replacement of my laptop

Address:

Mumbai City, Maharashtra

Hello. I have a sony vaio SVF15212SNBIN5 and its been 6 months since i have bought it. At first the laptop performed quite fine but now 10 days ago my laptop crashed. I immediately contacted the "Costumer Care" and lodged a complaint. Personally i hated their way of talking and handling costumers. Also i never got the service at the right time. Ever since then, the costumer care is ignoring my issue and finally i have decided that i want a replacement. I am fed up of your services and this laptop. I recently got a minor electric shock when i touched the HDMI port. I want my complaint to be treated very seriously. I hope there are still some sensible employees in Sony. Thanks Ishu Bagga [protected] My Model No- SVF15212SNBIN5 Serial No- 0002651 Date of Purchase- 28th May 2014