Sony India — Replacement of the newly purchased camcord

Address:Rajkot, Gujarat

Dear sir
I have purchased sony action camcord hdr as 20 from sony indias authorized dealer aden electronics kalawad road rajkot gujarat by delivery challan no dc15 1908 dated 27. 06. 2015. Actually i wanted to purchase sony camcord hdr cx 405 but it was not water proof hence from sony team i was guided to purchase hdr as 20 as it was water proof. I visited sony centres aden associates morbi and aden electronics kalawad road rajkot gujarat but i could not found any dummy or model or original piece of the camcord on both the sony centres so that i could not see the actual camcord. When ordered camcord delivered to me on 29. 06. 2015 i saw it first time and after watching it i did not want to purchase it because it was not as per its advertisement on the internet and also was not having the lcd screen as told by sony retailer. There was only a small screen on its side which was only for commanding purpose where ever the sony retailer of rajkot told us that there was a lcd screen on its side wall. Now i want to replace or exchange it to hdr cx 405. I have already requested many times to sony office for the same but they have rejevted my request. Then i approached to helpline for consumers on www.Core. Nic. In by complaint no 178984. 2. 2015 but they are also helpless and suggested to apply at your table.
I am a middle class man and can purchase a camcord of rs 19500 only one time in my whole life and if by mistake it is purchased wrongly then it is not possible to me to purchase other one. Rs 19500 is a very big amount to me. Hence this is my humble requet to you to arrange to replace or exchange the newly purchased camcord.
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