Sony India — Request for replacement of sony kdl-43w800c

Address:

603102

I am muthukumar. my contact no is [protected]. address : 106, 10the avenue, dae township, kalpakkam. i purchased a above mentioned model on 31/12/2015 from co-op stores, kalpakkam. my tv is not working since 14/07/2016, the very same day, complaint was registered. mr. santosh attended my service call on 15/07/2016 and reported that it was a software problem and committed that another person would attend the next day. but no one came till 22/07/2016 forenoon. on 22/07/2016, mr. ganesh attended the service call at 7.30 p. m and reported that the tv has to be taken to the service centre. i am annoyed with the way sony service centre has handled the issue causing immense mental agony and left me with no choice but to go for the legal forum unless replaced with a new tv at the earliest possible.
V. muthukumar