Sony India — Request/escalation to replace my display panel of sony led tv which went wrong. model no. kdl46w700a bought on 29-dec-2013

Address:

Chennai, Tamil Nadu, 600041

Respected madam/sir,
I bought the sony tv model no kdl46w700a on 29-dec-2013. Now it is 2 years and 5 months old. For the past 2 weeks the display has a single horizontal line and i requested the sony service for help. The service work order no is 32299059. They said the led panel is gone and would cost 30k to replace. It was very shocking for me to digest. We always buy superior brand products who are no 1 in market. I have another sony led tv which is 7 years old with no complaints. Despite your warranty terms and conditions, our trust is more towards the brand and not your warrant terms. This is very shocking for us to accept that sony products went wrong in such a short period.
I have got feedbacks from my uncle and cousin that their 40” led panel also went wrong which they bought it from abroad. So i was in an impression that during transit something would have happened. So i was very confident in buying sony product in india based on my own experience. The problem in my new tv makes me rethink about my trust against sony brand.
Please take this escalation to your senior levels and please replace the led panel without any cost. Hope for a positive response in this regard.

Thanking you,
B. Chitra & sivaraman ramasamy