Sony India — RETURN OF NEW ITEM IN DAMAGED CONDITION

Address:

Coimbatore, Tamil Nadu

I HAD GIVEN A NEW SONY WALKMAN UNDER WARRANTY FOR SERVICE/RE-PLACEMENT IN A BRAND NEW CONDITION (WITH BIL-INVOICE COPY) . INSTEAD OF RETURNING IT IN THE SAME CONDITION, AFTER 3 DAYS, THEY (SONY SERVICE CENTER, COIMBATORE) RETURNED IT WITH THE NEW PACKING IN A DAMAGED, TORN CONDITION WITHOUT ANY ACTION. IN FIRST PLACE, THEY SHOULD NOT HAVE ACCEPTED THE ITEM AS IT WAS PURCHASED OUTSIDE INDIA.. NEXT, KNOWING IT CANT BE SERVICED, THEY SHOULD NOT HAVE OPENED THE ITEM, BY TEARING THE COVER.