Sony India — Service center says phone model itself is not repairable

Address:

Mumbai City, Maharashtra

Hi, My father has Sony Xepria ZR handset. Yesterday the deivce fell from a small half feet tall table, because of which the speaker broke ( cannot listen to the person on other side of the call). We went to a Sony service center today and they said that this model is not repairable. They also said that we can go for another option in which we have to pay 400 INR and than Sony will give us another handset ( the handset type was not mentioned). So, if we accept the offer and take the other handset than it's fine or else we will lose those 400 INR. I have three questions here - 1. How can a mobile be not repairable ? Every electronic device is repairable. I work in mobile industry and I have been using sony and many other companies handsets both personally and professionally and till date I haven't seen a single device/model which CANNOT be repaired. And sony making such a device is totally unacceptable. 2. From when did Sony started giving such kind of offers? pay NON-REFUNDABLE 400 INR and customer gets a handset (model unknown) and if customer says no to the handset than those 400 INR are gone. Is this really Sony or are those service center guys making fool out of customers? I really need answers for these questions as this scheme seems to be fishy to me. Thank you, Samarth Shroff