[Resolved]  Sony India — service problem

I am sorry to say but I had a very bad and pathetic service from vaio executives. I gave my lap for service on 16th June at Vytilla Store. The service requested was to change the screen back panel to be changed and mouse pad was not working. On 20th June, I visited vaio store to get my lap. I noticed that top portion of my screen was broken/ripped off (see the attachment). When asked about this, vaio executive said that this might have occurred while servicing your lap and you have to bear all this while we do this service for you. Keypad was not cleaned and completely filled with dirt. I told them, keypad was not cleaned. They mentioned that solution was not available and the solution they have is not good as the alphabets from the keypad may be removed because of the solution. It’s very disgusting to see the responses and behavior from vaio store executives to a customer when we ask for your services. It’s not because of their work, I am writing this mail but because of the bad behavior and response to a customer which makes us feel that as if they are doing a great job by giving free service and boasting about it.