Sony India — Sony 46' LED KDLEX 520 panel failed, customer care gives clerical mistake estimate

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Chennai, Tamil Nadu

Sony products are of bad quality, I have purchased a LED tv 46 inches during July 2011. I have been very frequent traveler, so i use TV very rarely at my home. This TV costed me 86k with the salesman assurance of Sony TV lasting minimum 5 years as they are of best quality. Now this TV have LED panel failed and there are vertical lines developed across the screen. Now when checked with Sony care they say i have to pay 28k of fixing this problem which they say will last only for 1 year as per the warranty. This means the TV costs me around 28k every year. I don't think so sony will buy such products, customers already have lost credibility on the sony products especially Sony LED tv's There are thousands of customers writing to consumer court forums, but the company is ignoring and not even replying. The most arrogant part is that the customer service people send me an estimate for 20k in between and now they changing their words to 28k, hope this is how sony products are delivered too and the customer service is so atrocious. check this mails below, Sony customer care giving estimate with clerical mistakes !!! On Monday, 28 July 2014 12:22 PM, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote: Dear Mr. Balaji, Greetings from Sony India. We thank you for patronizing Sony Products. This is in reference to your email communication regarding your BRAVIA Model: KDL-46EX520, Serial no: 2424178 purchased on[protected]. We understand your concern towards the service of your BRAVIA. As we have explained in our earlier communication, natural electronic failure may happen in a product. We offer one year of free service to our cusotmers. Beyond this, the service becomes chargeable. The Display Panel needs to be replaced for satisfactory working of the set. The service estimation for your product is Rs. 20, 409/-. We would again like to request you to approve the estimate so that we can proceed for service We regret that we are unable to comply with your request to replace the product. We solicit your kind understanding in this regard. Thanking you and assuring you best of our service support always. With Warm Regards, For Sony India P. Ltd. P.Sushmitha Regional Customer Relation Customer Centric Division - Chennai On Monday, 28 July 2014 12:56 PM, Bala <[protected]@yahoo.com> wrote: Hi Sushmitha, It is disgusting that your product is costing me 30k per year (90k while i bought which worked only for 3 years) and now you are trying to sell me the low quality defective Sony LED panel again for 28k and on raising this issue it is being brought down to 20k with only 1 year warranty, shame on the Sony products and poor customer service. It very well proves that your product is of the worst quality and that to view this TV there costs me early maintenance cost of minimum 20k. Noway i can spend a rupee on this defective product, as the model KDL 46EX520 seems to be a failure with most of the customers, you first have to prove the quality of your product rather ripping off customers money. I NEED THIS PANEL REPLACED FREE OF COST, ELSE I WILL HAVE TO POST THESE EMAILS ON THE CONSUMER FORUM AND OTHER SONY TV REVIEW FORUMS, WILL MAKE SURE YOU LOOSE CUSTOMERS WHO ARE LOOKING FOR NEW SONY TV AND SONY INDIA WILL ALSO NOT SELL SUCH DEFECTIVE PRODUCTS IN FUTURE. HOPE SONY HAS SOME BUSINESS ETIQUETTE, I FEEL CHEATED IN BUYING THIS SONY TV PRODUCT. Regards, Balaji [protected] On Monday, 28 July 2014 3:05 PM, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote: Dear Mr. Balaji, Greetings from Sony India. We thank you for patronizing Sony Products. This is in reference to the email communication from the undersigned regarding your BRAVIA Model: KDL-46EX520, Serial no: 2424178 purchased on[protected] . There was a clerical mistake in the previous mail sent and we sincerely regret for the inconvenience. The correct service estimation for your product is Rs. 28, 409/-. Thanking you and assuring you best of our service support always. With Warm Regards, For Sony India P. Ltd. P.Sushmitha Regional Customer Relation Customer Centric Division - Chennai