[Resolved]  Sony India — Sony Bravia LCD TV Display problem

Address:

Pune, Maharashtra

Dear Sir/Madam, On 21.03.12 I had bought a Sony Bravia 42 inch LCD TV model # KLV40VX420. I made this purchase at Snehanjali Retail Pvt Ltd, Kalyan (w) vide Bill # 911157 dt. 21.03.12 @ Rs. 47, 900/-. On 18th Oct’14 evening TV had a problem of display (horizontal & vertical lines) rest sound was ok. Accordingly I had contacted your customer service department for engineer visit. Your service engineer came yesterday (20th Oct’14) evening and reported that entire Display Panel needs to be replaced. The approx estimate given was Rs. 18, 000-20, 000/-. We are surprised that with the brand of Sony in such a short period of 2.5 years, display panel gets damaged. Where the brands stand???? We have purchased Sony TV even though there were other options of brands like Videocon/LG/Samsung/Philips, etc which are less costly compared to Sony. We gave our preference to Sony considering its brand image wherein we thought the quality would be the best of best. We are now seriously shocked that after such a short period Sony TV gets damaged. The cost of repairing display panel is equivalent to the cost of new TV set of other brands. For a middle class customer considering such a huge expenses going to stand for repairing we have no other option but to shut down our TV. Expecting your help in this regards. With thanks in advance, Nitin Gupte [protected]/[protected]