Sony India — SONY Bravia - Not installed from 4 days

Address:

Hyderabad, Andhra Pradesh

21664132, thats the SONY Service Request Number. WOW a Sony recognition number which means I am a proud owner of SONY product. Its so amazing how some o[censored]s are still stuck with the age old notion that this is the best brand. I Mean its advertised "ITS A SONY" which talks magnitudes about the brand, the technology, the company. But the only thing which is not visible within that the service which is outsourced or insourced which I don't really care...I expect to watch a movie or something on the TV I bought for 70K, is that a huge expectation? It's been 4 days (excluding) sunday and counting for some angel guardian from Pranank technologies to visit us and set the TV so that I can watch how my money spent looks like. WE HAVE CALLED them and NO RESPONSE...each time me and my wife are directed to some other number or some other technician... sorry to ask but are we as customers expected to talk / beg / request your technicians to come visit us for a job which you promised to provide and by all means the cost is already baked into the product (fitting charges). Mahesh, Syed and Pranank technologies and dont remember the technicians and the operators me and my wife spoke with ...everyone is under the impression that they are doing us a great favor by talking to us and even greater favor letting us know that it will be 11.30 PM in the night only then the SIR is available to bestow his humble presence to come and fit the TV... Every organization is established for a sole purpose which is profit making...SONY you are making profits...why do you want more..reason for asking is why do you give grand offers when you cannot fulfill the demand or fulfill the basic service such as installation??? Not sure if this will make any difference to the organization and its dealers who are not even bothered to pick the calls or make a call proactively and let the customer know about the delay caused due to various reasons... I am not even sure when the TV will be mounted for me to see what my money worth has bought... Until my TV is installed, will keep updating this... P.S. I am away from today 3.00 PM to Monday - will also let you all know if anyone contacted me during this time...