Sony India — sony ear phone

dear sir i have purchased a LED tv with it i have got a head phone of sony from ghaziabad croma when i open the box in home a chord was cut in the middle. I have submitted the same to the sony care in ghaziabad after keeping the same for a month they returned back saying it cant be repaired I am very much disappointed because we can't afford such thing everyday so i request to please repair or replace it 185190 item code MDR-XB250black invoice no SLF02A[protected] sep 2014 regards prashant [protected]