Sony India — Sony earphones

Address:	403726
Website:	sony

I recently bought a Sony MDR earphones from amazon. It was functioning fine till a few days back. Then, I took my earphones to an authorized service center in Goa. They changed the shop location and were arrogant enough to leave it entirely to me to navigate to their new showroom. I somehow landed there and gave my earphones. At first they accepted it and told me this should be replaced. I was fine with that. They took the earphones inside for a few min, and came back after loosening the pin. I know for sure it(the pin) was perfectly fine when i gave it to them. At last they have REFUSED to take it because it's "PHYSICALLY damaged". And were arrogant enough to completely shut on me and not listen to any of my questions. They made that "physical damage" and then refuse to take it because of that.!! I tweeted about this to @sony_india twitter handle and there was no response. I write in the forum expecting some sort of reply from you before i could proceed further dealing with this legally!