Sony India — Sony ex-520 led 32 inches TV

Address:

Visakhapatnam, Andhra Pradesh

Your customer s.Srinivasa rao has purchased sony ex-520 led 32 inches tv from pavani digital shoppe on 09.05.2014 having serial no.2475727 model.
The tv in august 2014 was not working and immediatly informed the pavani digital shoppe and they advised to call toll free number. They informed that the local representative will attend. The local representative informed that this will cost rs.18000/- to rs.20000/- for repairing the panel. The subject defect though is under warrenty the defect was not rectified. Again in january, 2015 we contacted toll free number and given complaint no.23225390. They also told that the defect costs around rs.14, 000/-.
Kindly rectify the defect failing which i will be constrained to attend to consumer form / mass media / legal notice.
Kindly do the needful for rectifying the defect.
Yours faithfully,
S.Srinivasa rao,
62-7-3, main road, karri sriramulu street, sriharipuram,
Malkapuram, visakhapatnam-530 011.
Cell: [protected]