[Resolved]  Sony India — SONY EXPERIA Z: A BIG HEADACHE

Address:

Chandigarh, Punjab

I purchased Sony experia z on 29/07/213 and after 10 months it started showing battery problem. I deposited my handset to sony's authorized service center in Chandigarh and after 2 weeks my phone was replaced ( refurbished set) under warranty with job no. W[protected]. Within less than one month after receiving my handset i faced another problem with this phone, while calling my voice on other side is not audible or starts breaking and call disconnects in between. Also its not showing full network signal which is showing full in Nokia's handset when i put microsim into Nokia's cheapest handset 1202 which i was using when i deposited my handset. To resolve this problem i again deposited my handset on 1 sep 2014 with this hope that my phone will be replaced with brand new or exchanged with higher Model as assured by Sony customer care executive on 20/08/14. I submitted my handset at Sony service center with job no.W[protected]. I am constantly in touch with Sony by email at questions.[protected]@support.sonymobile.com and cleared them i want my handset brand new or otherwise refund my money back. But they never responded positively and told me that your phone will not be replaced and it will be repaired only and you have to pay as per terms & conditions. They had no option left for me and i collected my handset on 6/9/14 under warranty with only software updation. They told me my problem has been resolved. After receiving my handset i am still facing the same problem. Please help me as i am so much fed up with this phone and the responses i have received from Sony's executive yet. I am completely unsatisfied or disappointed with Sony. They have taken my my problem very lightly and i suffered a lot.This phone has become a big headache for me. I don't want to keep this phone anymore . If not refund my money back then replaced this phone with new one. I urgently need solution. Name: Ram Negi My job No is: W[protected] Contact No: [protected] Mail ID: [protected]@yahoo.co.in Chandigarh.