[Resolved]  Sony India — Sony Experia Z Series - Problem within warranty period

Address:

Bangalore, Karnataka

Hi I am Vijaya Seshadri from Indiranagar Bangalore. I have a Sony Z1 cell and it's under warranty. About 10 days back my cell was not charging and went to the service center Sonnet Care... I had to wait two hours for your service team to accept the cell phone to issue a service job sheet. I never heard anything after that. I had to try several times after 4 days and they said they have sent to head office to service and will take 8 working days from the time I have given the cell for service. No update after that and today again I called and they are saying it will take 10 days from today. This is totally unacceptable and service is horrible. I have spent Rs 40+ K for the cell and is this the service your company is offering? My service request number is[protected] and can some one respond appropriately what exactly is the problem? Appreciate some kind of feedback as part of the customer service.