[Resolved]  Sony India — Sony handset display issue

Address:Pune, Maharashtra

Hi have got Sony Xperia L having model number C2104. The handset is still under warranty. I bought the same in October 13 month. On the handset screen under call logs, there are some logs from which the last number got skipped. Screen only shows the 9 digits and the 10th digits faded out. I contacted the Sony service center located at Mahatre bridge, Kothrud, they submitted the handset for 2 days, but after 2 days the issue was still there. After that they again submitted the handset for 10 days, and according to them they replaced the motherboard of the handset, which according to them should resolve the issue, but after using the handset, issue again arises. I don't know, its 2 times now that i have submitted the handset in service center, and what i can assume is they don't even test the handset before delivering to customer. Now again i need to go to service center and have to submit my handset, and again it will going to take about 10-15 days, but i don't have any guarantee that the issue will resolve now. Can you please suggest me what should i do to get my issue resolved.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information