Sony India — Sony india too costly spare parts and horrible service center... Beware from sony mobile..

Address:560017
Website:www.sonymobile.com/in

Dear sir,
On 2014, i purchased a brand new sony xperia m dual (Imei/serial no: [protected]/32) model c2004 @ 15500 rs from bangalore. Suddenly on 01 apr 2016, while putting sim in my mobile phone i found its "sim slot 1" not working. Immediately i rush to sony service center (Indranagar), bangalore for repairing, there customer care executive told me that sim slot 1 is damaged so will repair the full assembly and will take around 07 days and approx rs 2500 for repairing work.
There are few question of mine to sony:
(1) once a sim slot is damage then why your engineer told me to change the whole body. Why don't you change this parts independently.
(2) sony demands me 2500 rs for repairing 1 part only, i don't understand why sony spare parts is so costly.

Regards,
Sunil bhandari
[protected]
Was this information helpful?
No (0)
Yes (0)
Sony India customer support has been notified about the posted complaint.
Complaint comments 

Comments

horible service center...still there is no response even after so many days.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information